Refund policy
30-Day Return Policy Overview
All orders come with a 30-day return window starting the day you receive your goods. Within this timeframe, you are allowed to submit a return request to our support team.
To qualify for a full return, merchandise must remain unwashed, unworn and undamaged with all original labels intact, placed back into its original package. A purchase receipt or order confirmation is required for all return applications.
Initiate your return by emailing our support mailbox: support@nuiatabrelife.shop. All returned parcels must be delivered to this warehouse address: 28 Kauri Street, Highfield, Timaru 7910, New Zealand
Once your return application gets approved, we will send a pre-paid return label alongside detailed delivery guidelines. Please note that return shipping fees are at the customer’s own expense unless the item is defective, damaged or we shipped the wrong product to you. Any packages returned without prior application will be rejected directly. For all return-related inquiries, feel free to reach out to our email support anytime.
Defective & Damaged Merchandise
We recommend checking your goods right after delivery. If your item arrives faulty, broken or mismatched with your order, message us without delay. Our team will assess the problem and provide a proper resolution for you.
Items Not Eligible For Return
We cannot process returns for the below categories of goods:
- Perishable products including food, fresh flowers and live plants
- Custom-made & personalized bespoke items
- Skincare, cosmetics and personal hygiene products
- Dangerous goods, combustible fluids and compressed gas products
Clearance sale goods and digital gift cards are also non-refundable and non-exchangeable. Send us an email if you are unsure whether your product qualifies for a return.
Product Exchange Solution
The most efficient way to exchange your item is to submit a return request for your current product. After we confirm and accept your return, you may place a brand-new order for your desired replacement item separately.
14-Day EU Cancellation Right
If your package is delivered to any European Union country, you hold a 14-day cooling-off period. You can cancel your purchase or send back items within 14 days with no extra explanation needed.
The same return rules apply: goods must stay unused with original tags and packaging, together with valid purchase proof.
Refund Timeline & Process
We will send you an update after we receive and examine your returned package to inform you of refund approval results.
Once approved, funds will be automatically returned to your original payment account within 10 working days. Banks and credit card issuers often require extra processing time to complete the transaction, which is out of our control.
If you have not received your refund 15 business days after our approval notification, contact us via support@nuiatabrelife.shop for follow-up assistance.